Open role · Customer Experience

Enterprise Technical Support Specialist

Work mode: Remote (EST preferred) Engagement type: Independent contractor, full-time or project-based Req ID: GDBI-7G9I1D5F

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Role summary

Resolve complex production issues for enterprise NoèmeX customers across data platforms, cloud infrastructure, integrations and AI/ML implementations.

What you’ll do

Provide high-touch technical support for enterprise customers and complex production environments.
Troubleshoot data pipelines, integrations, APIs, cloud infrastructure and analytics platforms.
Reproduce issues, perform technical triage and create actionable engineering escalations.
Manage issues from report through resolution while maintaining clear customer communication.
Work with Engineering, Product and Data Science on recurring problems and product improvements.
Improve support tooling, knowledge and escalation processes as the product suite grows.

What you should bring

Technical support, solutions engineering, SRE or production engineering experience.
Strong knowledge of cloud platforms, APIs, databases and enterprise data systems.
Ability to troubleshoot production issues methodically under customer time pressure.
Experience reading logs, investigating integrations and isolating root causes.
Excellent written and verbal customer communication.
Strong ownership from intake through resolution and follow-up.

Useful additional experience

AWS/Azure data services
ETL/ELT troubleshooting
BI or AI/ML platform support
Enterprise incident management

How we work

NoèmeX teams stay close to the business problem and the production system. You may work across client delivery, platform development or internal capabilities depending on the role. We value clear specifications, maintainable architecture, disciplined execution and direct communication.

Hiring process

The exact assessment varies by role. Shortlisted candidates should expect an initial conversation followed by a role-relevant technical, practical or structured panel assessment before a final decision.

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